Revision: Jan. 12, 2009, midnight
HB 174-FN – AS INTRODUCED
2009 SESSION
05/10
HOUSE BILL 174-FN
AN ACT establishing a performance measurement system for state agencies.
SPONSORS: Rep. Moran, Hills 18
COMMITTEE: Executive Departments and Administration
This bill establishes a performance measurement system that requires state agencies to identify program objectives and to measure program outcomes.
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Explanation: Matter added to current law appears in bold italics.
Matter removed from current law appears [in brackets and struckthrough.]
Matter which is either (a) all new or (b) repealed and reenacted appears in regular type.
09-0521
05/10
STATE OF NEW HAMPSHIRE
In the Year of Our Lord Two Thousand Nine
AN ACT establishing a performance measurement system for state agencies.
Be it Enacted by the Senate and House of Representatives in General Court convened:
1 New Chapter; State Performance Measurement System. Amend RSA by inserting after chapter 21-R the following new chapter:
CHAPTER 21-S
STATE PERFORMANCE MEASUREMENT SYSTEM
21-S:1 Definitions. In this chapter:
I. “End outcome indicators” are the consequences of what the program did, not what the program itself did, and normally focus on those served, rather than the organization providing the services. An outcome indicator is intended to measure what a program is doing, not how it is doing it. Because one program may have several different objectives, several different outcome indicators may be necessary so that each objective is measured.
II. “Input indicators” measure the amount of resources applied, and, when related to output or outcome information, provide indicators of efficiency and productivity.
III. “Intermediate outcome indicators” are events or results that are expected to lead to the end outcomes, but are not themselves the end result. They may include service quality indicators that refer to citizen satisfaction levels.
IV. “Mission statement” means a succinct definition of purpose to clarify the intended results.
V. “Objectives” further define the mission with specific goal statements and lead naturally to defining outcomes and outcome measurers.
VI. “Output indicators” measure the quantity of work completed by the program. Outputs are expected to lead to desired outcomes, but by themselves do not describe anything about the outcomes.
21-S:2 Performance Measurement System. Beginning January 1, 2010, every agency, as defined in RSA 21-G:5, III, shall adopt a performance measurement system for each of its programs that includes: a mission statement, the outcomes the program seeks to achieve, and the specific outcome indicators that the program intends to use to track performance. The agency shall:
I. Provide performance data for each program that is significant on output indicators, intermediate outcome indicators, end outcome indicators, and efficiency. The agency shall, for each indicator, develop scores that reflect normal or expected performance. In developing these indicators, the agency shall consult the appropriate legislative policy committee. In presenting these indicators, the agency shall group the indicators by category.
II. Keep the number of key indicators and total indicators for any one program to a reasonable number. The agency shall maintain a full list of performance indicators that it is tracking at any one time and shall make such information available upon request of the legislature.
III. Report performance data quarterly in a year-to-date form that includes a comparison with the same period in the prior year.
21-S:3 Reporting Requirement; Website.
I. Each agency shall submit the information required under RSA 21-S:2 to the department of administrative services beginning on January 1, 2010, and on a quarterly basis thereafter. The department shall periodically review each agency’s performance data for quality and accuracy and shall report unexpectedly high or low data, as reflected in substantial deviations from the scores established pursuant to RSA 21-S:2, I, to the agency, the legislative budget assistant, and the relevant legislative policy committee.
II. The department of administrative services, in consultation with the office of the legislative budget assistant, shall make the information submitted under paragraph I available to the public through an interactive website that permits data comparisons by performance measure, geographic location, and demographic group. The website shall provide data for at least 2 prior years for each performance indicator so that comparisons may be made and trends identified.
21-S:4 Rulemaking. The commissioner of the department of administrative services, in consultation with the legislative budget assistant, shall adopt administrative rules relative to the performance measurement system required under RSA 21-S:2, including:
I. Identification of objectives.
II. Assessment of input and output indicators.
III. Reporting requirements.
2 Effective Date. This act shall take effect 60 days after its passage.
LBAO
09-0521
12/22/08
HB 174-FN - FISCAL NOTE
AN ACT establishing a performance measurement system for state agencies.
FISCAL IMPACT:
The Department of Administrative Services states this bill will increase state expenditures by an indeterminable amount in FY 2009 and each year thereafter. This bill will have no impact on county and local expenditures or state, county, and local revenues.
METHODOLOGY:
The Department of Administrative Services states this bill will require state agencies to identify program objectives and measure program outcomes, and require the Department of Administrative Services to review each agency’s performance data; report unexpected data to the agency, Legislative Budget Assistant, and relevant legislative policy committee; establish an interactive website making performance data available to the public; and adopt administrative rules in consultation with the Legislative Budget Assistant. The Department of Administrative Services states this bill would require personnel time to set criteria and standards to ensure consistency of data between agencies, to oversee the submission and quarterly reporting of information, and to develop and administer an access database. The Department assumes each state agency would have different personnel needs to compile, administer, and submit information. The total fiscal impact cannot be determined at this time.
The Office of the Legislative Budget Assistant assumes any additional work consulting with the Commissioner of the Department of Administrative Services on performance measurement administrative rules will be absorbed by existing appropriations.