Bill Details - HB624 (2019)

HB 624 - AS AMENDED BY THE HOUSE

 

19Mar2019... 0311h

2019 SESSION

19-0695

05/06

 

HOUSE BILL 624

 

AN ACT establishing a commission to study management systems and customer service of New Hampshire government agencies.

 

SPONSORS: Rep. P. Schmidt, Straf. 19; Rep. Grote, Rock. 24; Rep. Salloway, Straf. 5; Rep. Fargo, Straf. 14

 

COMMITTEE: Executive Departments and Administration

 

-----------------------------------------------------------------

 

AMENDED ANALYSIS

 

This bill establishes a commission to study the efficiency and effectiveness of management systems and customer service provided by state agencies, for the purpose of improving overall execution and efficiency, including streamlining processes, improving communication between agencies, and measuring the internal and external customer service experience.

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 

Explanation: Matter added to current law appears in bold italics.

Matter removed from current law appears [in brackets and struckthrough.]

Matter which is either (a) all new or (b) repealed and reenacted appears in regular type.

19Mar2019... 0311h 19-0695

05/06

 

STATE OF NEW HAMPSHIRE

 

In the Year of Our Lord Two Thousand Nineteen

 

AN ACT establishing a commission to study management systems and customer service of New Hampshire government agencies.

 

Be it Enacted by the Senate and House of Representatives in General Court convened:

 

1  New Section; Commission to Study Management Systems and Customer Service of New Hampshire Government Agencies.  Amend RSA 20-B by inserting after section 1 the following new section:

20-B:2  Commission to Study Management Systems and Customer Service of New Hampshire Government Agencies Established.  There is established a commission to study management systems and customer service of New Hampshire government agencies.

I.  The members of the commission shall be as follows:

(a)  Two members of the house of representatives, appointed by the speaker of the house of representatives.

(b)  Two members of the senate, appointed by the president of the senate.

(c)  One representative of the office of the governor, appointed by the governor.

(d)  The commissioner of the department of safety, or designee.

(e)  The commissioner of the department of health and human services, or designee.

(f)  The commissioner of the department of transportation, or designee.

(g)  The commissioner of the department of administrative services, or designee.

(h)  The education and training officer in the department of administrative services, division of personnel, or designee.

(i)  The chief information officer of the department of information technology, or designee.

(j)  A member of the public with expertise in management systems including lean state government practices, appointed by the governor.

II.  Legislative members of the commission shall receive mileage at the legislative rate when attending to the duties of the commission.

III.  The commission shall study the efficiency and effectiveness of management systems and both internal and external customer service provided by state agencies.  The study shall include:

(a)  Consideration of lean government initiatives to identify and implement the most efficient, value-added ways to provide government services.

(b)  Consideration of other learning initiatives, and implementation of such learning initiatives, designed to improve the efficiency and effectiveness of customer service provided by state agencies.

(c)  Development of internal and external customer satisfaction measurements and performance metrics.

(d)  Development of information technology resources to improve the efficiency and effectiveness of customer service initiatives.

(e)  Implementation of management systems to support improved internal and external customer systems.

(f)  Examination of electronic interfaces between departments that could provide synergy in communications and provide leveraging of solutions.

(g)  Development of procedures, protocols, and systems designed to break down barriers between state agencies and between the public and private sector.

(h)  Examination on how integration of services can improve efficiency and service.

(i)  Development of a system to continuously study and improve the workflow and standardization of services.

(j) Examination of the availability and linkage of services and delivery of programs between federal, state, and county agencies and the community.

IV.  The members of the commission shall elect a chairperson from among the members.  The first meeting of the commission shall be called by the first-named house member.  The first meeting of the commission shall be held within 45 days of the effective date of this section.  Four members of the commission shall constitute a quorum.

V.  The commission shall report its findings and any recommendations for proposed legislation to the speaker of the house of representatives, the president of the senate, the house clerk, the senate clerk, the governor, and the state library on or before November 1, 2019.

2  Reference Change.  Amend the title of RSA 20-B to read as follows:

CHAPTER 20-B

[ORIENTATION INFORMATION FOR BOARD AND COMMISSION MEMBERS]

BOARDS AND COMMISSIONS

3  Repeal.  RSA 20-B:2, relative to a commission to study management systems and customer service of New Hampshire government agencies, is repealed.

4  Effective Date.  

I.  Section 3 of this act shall take effect November 1, 2019.

II.  The remainder of this act shall take effect upon its passage.

Docket

Date Status
Jan. 3, 2019 Introduced 01/03/2019 and referred to Executive Departments and Administration HJ 3 P. 22
Feb. 7, 2019 Public Hearing: 02/07/2019 01:00 pm LOB 306
March 13, 2019 Executive Session: 03/13/2019 10:30 am LOB 306
Majority Committee Report: Ought to Pass with Amendment # 2019-0311h (Vote 11-8; RC)
March 19, 2019 Majority Committee Report: Ought to Pass with Amendment # 2019-0311h for 03/19/2019 (Vote 11-8; RC) HC 16 P. 26
Minority Committee Report: Inexpedient to Legislate
March 19, 2019 Amendment # 2019-0311h: AA VV 03/19/2019
March 19, 2019 Ought to Pass with Amendment 2019-0311h: MA DV 190-122 03/19/2019
March 28, 2019 Introduced 03/28/2019 and Referred to Executive Departments and Administration; SJ 12
April 24, 2019 Hearing: 04/24/2019, Room 101, LOB, 10:30 am; SC 19
May 2, 2019 Committee Report: Inexpedient to Legislate, 05/02/2019; SC 20
May 2, 2019 Committee Report: Ought to Pass, 05/02/2019; Vote 5-0; CC SC 20
May 2, 2019 Committee Report: Inexpedient to Legislate; Vote 5-0; CC; 05/02/2019; SC 20

Action Dates

Date Body Type
Feb. 7, 2019 House Hearing
March 13, 2019 House Exec Session
House Floor Vote
March 19, 2019 House Floor Vote
April 24, 2019 Senate Hearing
May 2, 2019 Senate Floor Vote
May 2, 2019 Senate Floor Vote
May 2, 2019 Senate Floor Vote

Bill Text Revisions

HB624 Revision: 4905 Date: Jan. 16, 2019, 8:51 a.m.
HB624 Revision: 5621 Date: March 20, 2019, 3:06 p.m.