1 Procedures for Termination of Certain Utility Services; Notice Required. Amend RSA 363-B:1, I to read as follows:

I. No public gas or electric utility, as defined in RSA 362:2, shall terminate any residential service without good cause and without providing the customer at least 10 days' written notice of the utility company's intent to terminate service. The notification shall be sent by regular mail or shall be delivered by hand, and shall inform the customer of the proposed date of termination, the reason for termination, and the provision in RSA 363-B:2 for questioning or contesting the reason for termination.

2 Effective Date. This act shall take effect January 1, 2021.

1 Procedures for Termination of Certain Utility Services; Notice Required. Amend RSA 363-B:1, I to read as follows:

I. No public utility, as defined in RSA 362:2, shall terminate any residential service without good cause and without providing the customer at least 14 days' written notice of the utility company's intent to terminate service. The notification shall be sent by verified mail , as definedRSA 21:53, posted on the customer 's door in a solid envelope marked confidential and endorsed with the customer's name, as described in the Fair Debt Collection Practices Act, 15 U.S.C. 1692 et seq., or shall be delivered in person by hand, and shall inform the customer of the proposed date of termination, the reason for termination, and the provision in RSA 363-B:2 for questioning or contesting the reason for termination. No message of debt or termination of service shall be left on a telephone or cellular phone recording device. No discussion of debt shall be allowed to a third party as defined by the Fair Debt Collection Practices Act, other than to a state agency contacted by the customer.

2 Effective Date. This act shall take effect January 1, 2021.